Support
Need help with MenuWhisper? Start with the questions below. If yours isn't answered, email me. I read every message.
Frequently asked questions
No. You can try 3 scans without one. After that, signing in with Apple or Google gives you 15 scans a day, reset at midnight UTC.
The app asks before your first scan. Each scan sends the menu photo and the text read from it to MenuWhisper's servers and to our AI providers, currently Google Gemini and Cerebras, without location data. We keep photos, menu text and results for up to 2 years to fix problems, check quality and improve our AI, stored without your account details. The Privacy Policy always lists the providers we use.
MenuWhisper uses AI, which can be wrong or miss ingredients. If you have allergies, intolerances or dietary restrictions, always check with the restaurant before ordering.
English, French, Traditional Chinese and Simplified Chinese. It follows your device language; you can change it under Account, Output Language.
Fancy fonts and dim lighting can trip it up. Try getting the menu flat, well lit and in focus.
Yes. Keep scanning: pages from the same meal are grouped together.
To suggest which restaurant you're at, so your history is easier to browse. It isn't sent to MenuWhisper's servers; the app uses it with Apple Maps to look up nearby restaurants. You can skip it.
In the app, open Account, then Manage Data, then Delete Account. This deletes your account and its data from our servers. The scan records we keep to improve MenuWhisper aren't linked to your account. Your scan history on the phone stays until you clear it or delete the app.
Still stuck?
Email me directly. To help me help you quickly, please include:
- Your iOS version (Settings → General → About → iOS Version)
- Roughly when it happened, and what the menu was
- What you expected, and what happened instead (a screenshot helps)